COVID 19 CUSTOMER CARE
In accordance with the State Executive Order we require that anyone entering the Clinic, wear a face covering. The mask can be removed during facials. All staff members will be wearing face masks. During the services in which client face coverings are removed, service providers will also be wearing a face shield.
We have added 15 minutes onto every appointment so that our staff can disinfect every touch point between clients. Due to the logistics of scheduling clients with more time in between appointments, only facials, massages, and body treatments can be scheduled online. For all other appointments, and scheduling multiple appointments in one visit, call us at (415) 404-8887. If you get our voicemail, please leave a message and be patient for a return call.
Estheticians wash their hands with soap and water for 20 seconds before and after every client, and all staff members practice good hygiene throughout the day. Surfaces, containers, and touch points are cleaned with an EPA approved disinfectant after every client.
In order for our staff to comply to social distancing, we will have a maximum of 4 staff members at any given time. The extra time we schedule between clients should allow for less people in the building at any given time.
Pre-service consultations will take place 6 feet away. There will also be time to ask questions and ask for product recommendations at the end of your service. We ask that conversation during those services where client masks are removed be kept to a minimum to reduce the viral load.
CLIENT CHECK IN
Please do not arrive earlier than 5 minutes before your service. If possible, call us from your car and we will let you know that your Esthetician is ready to take you directly to the room. On your first visit back there will be a waiver to sign and every visit thereafter there will be a quick COVID-19 prevention check list to acknowledge as you enter.
Upon arrival on your first visit you will be required to fill out this consent form:
I understand that close contact with people increases the risk of infection from COVID-19. By signing this form, I acknowledge that I am aware of the risks involved and give consent to receive services at the Clinical Skin Care.
I understand that my name and contact information might be shared with the state health department in the event that a client or practitioner at this facility tests positive for COVID-19. My contact details will only be shared in the event they are relevant based on suspected exposure date, and only for appropriate follow-up by the health department.
Upon entering we will require that your temperature be taken and ask if you have you had any of the following symptoms in the last 2-14 days:
Fever of 100.4 or greater, or chills
Shortness of breath or difficulty breathing
Muscle or body aches
Headache (out of the ordinary)
New loss of taste or smell
Congestion or runny nose (unrelated to allergies)
Nausea or vomiting
If you said yes to any of these symptoms we will ask that you reschedule your appointment. Clients will not be charged a cancellation fee.
I respect and value your time and I hope you do mine.
When you cancel at the last minute or don’t show up we are unable to accommodate clients who have been waiting to come into the practice and we are unable to fill your allotted 60, 80, or 120-minute appointment time in our schedule.
The Fine Print:
If you cancel or re-schedule 48 hours or more in advance there is no fee.
For less than 48 hours of cancellation (for ANY reason) there is a fee of $150
For ‘no-shows’ or ‘day of’ cancellations the fee is the full price of the booked service.
If you are late to your appointment (LESS than 15 minutes) you lose that amount of time from your treatment.
If you are late to your appointment for ANY reason (15 minutes or MORE) you will be considered a no-show and subject to the price of the booked service.
Thank you for your respect and understanding.
PRIVACY & SAFETY
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
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